My Employment History

Website Developer ('User Experience Consultant') - Britannia/CFS. 09/2008 - present
  • Responsible for maintaining and developing content using the CMS Teamsite, by amending/creating new code and using templates.
  • Create imagery from scratch or modify existing designs.
  • Carry out basic analysis using Site Catalyst Click Map.
  • Co-ordinating projects between several teams, some with little or no web-knowledge making excellent communication skills important.
  • Project management including setting delivery timescales, prioritising workload, designing and creating the content layout/customer journey/usability, with constant challenges from colleagues. Able to keep to tight deadlines with last minute changes, remaining calm and professional throughout.
  • Excellent attention to detail, making sure changes to the site are thoroughly tested, and are planned with the customer journey at the forefront of decisions.
  • Liaise with and attend meetings with colleagues from around the business to discuss strategy including implementation, risks and timescales of tasks.
  • Contribute to outside of normal role activities, including representing the team in meetings to evaluate departmental issues, and usability testing which involves combining items to be tested, following up with implementing changes where appropiate.
  • Flexible working. Changing working hours as and when required to accommodate travelling to different offices.
  • Current contract; Permanent, FT 35 hours over four days. As of July 2011 my job title changed to User Experience Consultant. Due to the merger of Britannia and CFS, I'm now responsible for content on the following websites: Britannia.co.uk, Co-operativeBank.co.uk, and smile.co.uk, and will be learning the CMS Fatwire shortly.
Deputy Customer Service Manager - Britannia Building Society. 09/2007 - 09/2008

  • Continued the Customer Service Advisor whist in this role.
  • Management of the team which consisted of managing and delegating work, reporting, complaint handling, providing colleague feedback, conducting and organising departmental meetings, assisting new starters and being point of contact and supervisor to 30 members of staff.
  • Appointed regularly go represent the department in meetings across the business.
  • Completed courses in Coaching, Assertiveness, Personal Efficiency, Underwriting

Customer Service Advisor - Britannia Building Society. 09/2005 - 09/2008

  • Excellent communication skills and active listening was essential to the role as communication with high-level clients including mortgage brokers, solicitors and surveyors was a daily occurrence.
  • Professionalism and use of interpersonal skills was required at all times.
  • Data entry on mortgage applications that included the assessment of Valuation Reports, Income and ID so ensuring confidentiality guidelines and strict accuracy levels was adhered to at all times.
  • Able to work to tight deadlines, ensuring high levels of accuracy was adhered to, with constant pressure from clients.
  • Able to concentrate on tasks in hand by using assertive skills to keep focussed and motivated.
  • Achieved Level 2 NVQ in Customer Service.

Volunteer work

Email Helpline Support & Web Reference - Trigeminal Neuralgia Association UK. August 2010 - present
  • Offer support via email to sufferers who email the association.
  • Contributing to the redesign of the TNA website.