Web skills

Software skills

Adobe Suite (Fireworks, Photoshop, Reader), DreamWeaver, CMS (Fatwire, Interwoven Teamsite), Omniture (Site Catalyst Click Map), FTP (SSH, Firezilla), Text Pad, Notepad++, Microsoft Office, Wordpress

Languages / web skills

XHTML, HTML5, CSS3, User experience, Web design, Accessibility standards, Cross-browser testing, Customer experience, Usability, SEO



  • Copywriting (1 day)
  • HTML5 (online short course)
  • Responsive (online short course)
  • Marketing (online short course)
  • Photoshop (1 day)
  • Teamsite 7.3.2 (1 day)
  • Advanced Web Design (online)
  • DreamWeaver CS3. (2 day)
  • Design and the web, Web applications: design development and management
  • Object-oriented programming with Java
  • Data, computing and information
  • Beginners web design (short course)


User Experience Consultant 09/2008 – present

The Co-operative Group, Leek, Staffordshire

  • Responsible for developing content on several in-house websites, in particular savings and investments
  • Code to brand guidelines and web standards, ensuring thorough cross-browser and user experience testing
  • Image manipulation; modifying existing or creating new designs
  • Statistical analysis, resulting in proposals to enhance click-through rates for sales targets
  • Project representation; delivery timescales, prioritising workload, developing content – excellent communication skills with ability to influence at all levels
  • Support and coach new and existing team members; point of contact for queries the team receive
  • Contribute to outside of normal role activities including deputising
  • Heavy project and campaign involvement

Deputy Manager / Customer Service Advisor 09/2005-09/2008

Britannia Building Society (Now The Co-operative Group)

  • Management of the team which consisted of managing team workload, complaint handling, colleague feedback, organising departmental meetings, coaching new starters, and being point of contact to 30+
  • Represented the department in regular meetings across the business
  • Completed courses in Coaching, Assertiveness, Personal Efficiency, Underwriting
  • Excellent communication skills and active listening was essential to the role as communication with high-level clients including mortgage brokers, solicitors and surveyors was a daily occurrence
  • Professionalism and use of interpersonal skills was required at all times
  • Data entry on mortgage applications that included the assessment of valuation reports, income and ID so ensuring confidentiality guidelines and strict accuracy levels was adhered to
  • Able to work to deadlines, ensuring high levels of accuracy
  • Able to concentrate on tasks in hand by using assertive skills to keep focussed and motivated, whilst working in a very busy environment
  • Level 2 NVQ in Customer Service


Email Helpline Support Worker 08/2010 – 08/2012

Trigeminal Neuralgia Association (TNA)

  • Offer support, knowledge and advice to sufferers who email the association
  • Contributed to the redesign of the TNA website by giving UX advice

RSPCA Macclesfield branch - web support

Initiated conversations about their currently dated website and asked if they needed help to promote and renovate it. They did, so currently building a Wordpress site the team can all update, and gain more exposure.

Recently converted their ‘personal’ Facebook account to a business ‘page’ which has gone from 250 ‘friends’ to over 3k ‘likes’.

Hobbies / Interests

I've added this prior to 'education' because 1. I didn't much like school and 2. They are over 10 years old

Fitness – love to work out several times a week by either running, weights or pilates

Reading and film

Web design – building websites / tweaking previously-made websites to incorporate new technologies (e.g. HTML5, CSS3, responsive) Love to learn new things whether it’s by reading an article or book, or online courses (most recent: “Responsive” via Sitepoint 25/7/2021)


GCSEs – RE, Art, ICT, Maths, English, Geography, Science